Terms Of Service
Last updated: 12 September 2026
You are shopping on the Framoro website, framoro.com (the "Site"), operated by Framoro LLC.
When you place an order through the Site, your purchase is subject to these Terms of Service, our Privacy Policy, our Shipping Policy and our Returns & Refunds Policy.
Nothing in these terms waives any consumer right or remedy that cannot legally be waived.
1. Who we are
| Store name | Framoro |
| Legal entity | Framoro LLC |
| Business address | 1450 Ala Moana Boulevard, Honolulu, HI 96814, United States |
| support@framoro.com | |
| Phone | +1 (808) 955-9517 |
| Customer service | Monday–Friday, 9:00 AM–9:00 PM HST |
| Response time | Within one business day |
Saturday, Sunday and holidays: closed.
Hawaii does not observe daylight saving time, so our hours stay the same year round. If you're on the mainland, we open at 3:00 PM Eastern and 12:00 PM Pacific.
Your purchase contract is with Framoro LLC.
2. Payment processing
Payments for orders placed on this Site are processed by COSMOEDGE CROSS-BORDER COMMERCE LIMITED, based in Hong Kong.
Your card statement or payment confirmation may show the website domain together with a country code — for example "HK". That indicates only which entity processed the payment.
The purchase contract, customer service, returns and complaints all remain with Framoro LLC. For anything relating to your order, contact us at support@framoro.com.
Copyright and intellectual property concerns about content on this Site should also be sent to support@framoro.com. We'll review and respond.
3. Who can order
You must be at least 18 years old to place an order, or have the consent of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility.
You agree to provide accurate payment, billing and shipping information, and to update it promptly if it changes.
4. Placing an order
Payment verification. We may verify and authenticate your payment information. Where we can't, we may contact you or your payment provider to confirm your identity or your intention to place the order.
Payment processing. Once your payment information has been verified, your payment is processed in connection with your order.
Shipment. Once payment has been processed, your order is prepared and handed to the shipping carrier.
Shipping address. We ship to the address you provide at checkout. Some addresses may be ineligible for shipping, and we'll tell you if that applies.
Contract formation. Submitting an order is an offer to buy. An automated acknowledgement isn't acceptance. The contract is formed when we confirm that your order has shipped.
Refusing or canceling an order. We may decline or cancel an order where the item is unavailable, payment can't be authorized, we've identified an obvious pricing or description error, or we reasonably suspect fraud. Where payment has been taken and we cancel, we refund in full.
Canceling before shipment is free of charge. Email us with your order number as soon as you can.
5. Prices, currency and tax
All prices are shown in US dollars.
Hawaii general excise tax is calculated at checkout based on your shipping address, along with any applicable tax for orders shipped to other states. The total displayed at checkout is the total you pay — no duties, no handling fees, and nothing collected on delivery.
The price that applies is the one shown when you place your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Pricing errors. Where there's an error in a listed price, or in the price applied while processing your order, we'll contact you. You may proceed at the corrected price or cancel for a full refund.
Where a price is reduced, any "was" price shown is a price at which the item was genuinely offered for a reasonable period.
6. Billing and fraud prevention
If you pay by card or another electronic method, information about the transaction may appear on your bank or card statement.
For your protection we use fraud-prevention procedures, security checks and industry-standard verification. You may be asked to complete payment authentication or address verification.
Once an order is placed, certain verified payment or address details may not be changeable.
If a system error results in a transaction being processed where payment authorization was declined, that transaction may be treated as void and we'll contact you.
Please contact us before filing a chargeback with your bank. We resolve most issues directly and considerably faster — a bank dispute typically takes 30 to 90 days. That doesn't affect your right to file one if you need to.
7. Shipping and delivery
Processing and delivery timeframes are set out in our Shipping Policy, which forms part of these terms.
Items may ship in a single package or, where necessary, in multiple packages. Where an order ships in parts or is only partly fulfilled, you're charged only for the items in your confirmed order, and there's no additional shipping charge.
Risk of loss passes to you on delivery — not when the package is handed to the carrier.
If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the carrier ourselves.
Where we can't ship within 30 days of purchase — the timeframe set by the FTC Mail Order Rule where no other period is stated — we'll notify you and you may choose to wait for a revised date or cancel for a full refund.
8. Returns and cancellation
We offer a 30-day return period from the date of delivery. This is our own policy rather than a statutory requirement, and it applies whether or not anything is wrong with the item.
No reason is needed — changing your mind and ordering the wrong size are both covered.
Sale items can be returned on the same terms as full-price ones.
Conditions
- Unused and in the condition you received it
- Original tags attached and packaging included
- Proof of purchase — your order confirmation is enough
You may examine and try an item as you would in a store. Using it beyond that goes further, and we may make a proportionate deduction.
What can't be returned
- Items made to your specification or personalized
- Sealed items that can't be returned for hygiene reasons once the seal is broken
- Gift cards
An exclusion applies only where we've stated it on the product page before you buy.
How to return
- Email support@framoro.com with your order number and which items you're returning
- We reply within one business day with the return address and a reference number
- Send the item back within 14 days of hearing from us, using a tracked service
Please don't ship anything before you have the return address — packages sent elsewhere can't be processed, which delays your refund.
Return shipping
| Shipping to you | Free |
| Return shipping — change of mind | Paid by you |
| Return shipping — damaged, defective or incorrect | Paid by us |
| Restocking fees | None |
Refunds
Approved refunds are issued within 7 business days of receiving your return, to the payment method used for the original purchase.
Depending on your bank or card issuer, funds usually appear within a further 3 to 5 business days. If more than 10 business days pass after our confirmation with nothing showing, contact us — we'll trace it rather than sending you to your bank.
Full conditions are in our Returns & Refunds Policy.
9. Defective, damaged or misdescribed items
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect or materially different from its description, contact us within 30 days of delivery with your order number and clear photographs.
You choose: a full refund or a replacement. We cover the return shipping, and no deductions apply.
This doesn't limit any rights available to you under applicable federal or state law, including implied warranties of merchantability and fitness for a particular purpose where those apply in your state.
Any manufacturer's warranty is additional protection and never replaces those rights.
10. Product information
We make reasonable efforts to describe and display our products accurately, including materials, measurements, colors and specifications.
Color and finish can appear differently depending on your screen, lighting and device, and minor variation between production batches is normal.
Nothing in this section limits your rights where information forming part of your purchase contract was inaccurate or misleading.
11. Intellectual property
All content on the Framoro website — software, text, graphics, logos, button icons, images, audio and digital materials — belongs to Framoro LLC, its licensors or the applicable rights holder, and is protected by intellectual property law.
Designs, graphics, logos, page headers, scripts and service names displayed on the Site may be trademarks of Framoro LLC or their respective owners.
These terms permit personal, non-commercial use only. Any other use requires prior written permission.
12. Privacy
To complete your order you provide personal information to Framoro LLC and, where necessary, to our service providers.
We process that information to fulfill your order and provide the services you've asked for — that's the contractual basis, and it doesn't require your agreement to anything beyond the purchase itself.
Transaction data may be analyzed in aggregated or anonymized form to understand trends and improve our services.
Full details are in our Privacy Policy. Non-essential cookies are set only with your consent, which you can withdraw at any time.
13. Electronic communications
When you order through the Site you're communicating with us electronically, and you agree to receive order-related communications by email.
Marketing emails go only to people who have actively opted in, and you can unsubscribe at any time.
14. Compliance with applicable laws
You agree that products purchased through the Site will be used, purchased and received in accordance with applicable US law.
You're responsible for ensuring that your purchase and use of products comply with any laws that apply to you.
15. Site availability
We aim to keep the Site available and working, but can't guarantee uninterrupted access. Maintenance, technical faults and circumstances outside our control may cause interruptions.
Nothing in this section affects an order we've already accepted.
16. Disclaimer and limitation of liability
Except as expressly stated, the Site and all products are provided "as is" and "as available."
To the fullest extent permitted by law, we're not liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Site or any product purchased through it.
Our total liability arising from any order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits liability for fraud, for personal injury caused by our negligence, or for any liability that cannot legally be excluded. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
Our products are supplied for personal use. Where it may lawfully be excluded, we're not responsible for business losses.
17. Indemnification
To the extent permitted by law, you agree to indemnify, defend and hold harmless Framoro LLC and its officers, employees, agents and service providers against reasonable claims, losses and legal costs arising from your breach of these terms, your violation of any law, or your infringement of a third party's rights.
18. Complaints and dispute resolution
If something goes wrong, contact us at support@framoro.com. We respond within one business day and aim to resolve complaints within 14 days.
Small claims. Nothing here prevents you from bringing a claim in small claims court.
19. Changes to these terms
We may make changes to our systems, policies and these Terms of Service from time to time.
The terms that apply to your purchase are those in force when you place your order. Changes don't apply retroactively to orders we've already accepted.
20. Severability
If any provision of these terms is found invalid, void or unenforceable, that provision is treated separately and doesn't affect the validity or enforceability of the remaining terms.
21. Entire agreement and no waiver
These terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, form the entire agreement between you and Framoro LLC.
Our failure to enforce a provision doesn't waive our right to enforce it later.
22. Contact
Framoro LLC
Business address: 1450 Ala Moana Boulevard, Honolulu, HI 96814, United States
Email: support@framoro.com
Phone: +1 (808) 955-9517
Customer service hours: Monday–Friday, 9:00 AM–9:00 PM HST
Saturday, Sunday and holidays: closed.