Contact Us
Wondering how a painting reproduces at a particular size, or waiting on a package? Email us. Someone on our team reads every message and replies within one business day.
How to reach us
| support@framoro.com | |
| Phone | +1 (808) 955-9517 |
| Customer service | Mon–Fri: 09:00 am–05:00 pm; Sat & Sun: Closed |
| Response time | Within one business day |
We're on Hawaii time, and Hawaii doesn't observe daylight saving. Our hours are the same year round: we open at 3:00 PM Eastern and 12:00 PM Pacific, and stay open until midnight Eastern.
If you email from the mainland in the morning, your reply usually lands the same afternoon your time.
We're an online store only. The Honolulu address below is where the company is registered, not a gallery, and returns can't be dropped off there.
What to send, depending on what you're asking
| If you're asking about | Include | What you'll get back |
|---|---|---|
| How a painting will print | The product name or link, and the size you're considering | An honest answer on how detail and color reproduce at that scale — including when a piece doesn't work large |
| Why a size isn't offered | The painting and the size you want | The resolution of our source file and what it actually supports |
| Light or dark base | The painting and which garment color you're weighing up | Which base suits that image, and what changes between them |
| Which artist or work | The painting you'd like to see in the range | Whether it's in the public domain and whether we can source a usable file |
| Sizing | Your usual size and the brand it's from | A straight answer on fit, including "go one size up" when that's the truth |
| Care and washing | The product name | Temperature, what to avoid, and how to stop a print cracking |
| Where your order is | Order number | Carrier update, or an investigation opened with the carrier if tracking has stalled |
| A return | Order number and items | Return address and reference number, within one business day |
| Damage, defect or wrong item | Order number, photos of the item and packaging | Your choice of replacement or full refund; return shipping on us |
| Canceling | Order number, as soon as you can | Free cancellation if it hasn't shipped; the returns process if it has |
| A privacy request | "Privacy Request" in the subject line | Identity check, then a response within 45 days |
| Press, wholesale, partnerships, feedback | Whatever you'd like to tell us | Routed to the right person |
A note on artist requests
We get asked for artists we can't print. Picasso, Matisse, Kahlo and Dalí all died within the last seventy years, so their work is still in copyright and their estates hold the rights.
If you write to us about one of those, we'll tell you plainly rather than leaving you wondering. Ask anyway — we'd rather explain than have you assume we simply haven't got round to it.
Two habits that get you a same-day reply
Order number on the first line. It's at the top of your confirmation email. With it we've found your order before we've finished reading; without it we're matching names and email addresses, which usually costs a day.
A photo for anything visual. A faded or cracked print, a wrong item, or a question about how a color came out — an image settles in seconds what a paragraph can't.
Worth knowing before you write about a delivery
Tracking often shows nothing for the first 24 to 48 hours after the shipping email. That's normal.
Our standard window runs 4 to 7 business days, with 5 to 7 more to Hawaii, Alaska and APO/FPO addresses. If tracking has been silent beyond that, or the estimate has passed, send us your order number and we'll open the investigation with the carrier ourselves.
If tracking says delivered and there's no package, check the porch, garage, mailbox and with neighbors first, then write to us. Until it's in your hands, the risk of loss is ours.
Returning from an island or APO/FPO address
Return shipping from Hawaii, Alaska and military addresses can be expensive. Tell us before you ship it and we'll work out the cheapest sensible option with you.
Where the fault is ours, we cover it either way.
Answers that are already written
Processing and delivery times are in the Shipping Policy. The 30-day return window and refund timing are in the Returns & Refunds Policy — including the fact that changing your mind and ordering the wrong size are both covered. What we hold and why is in the Privacy Policy, and the terms your purchase is made under are in the Terms of Service.
If your question is one of those, the answer is available now rather than tomorrow.
Business information
| Store name | Framoro |
| Legal entity | Framoro LLC |
| Business address | 1450 Ala Moana Boulevard, Honolulu, HI 96814, United States |
| support@framoro.com | |
| Phone | +1 (808) 955-9517 |
| Customer service | Mon–Fri: 09:00 am–05:00 pm; Sat & Sun: Closed |
The Framoro team