Privacy Policy
Last updated: 12 September 2026
This policy describes how Framoro LLC collects, uses, stores and shares personal information when you visit or make a purchase from framoro.com (the "Site").
We don't sell your personal information for money. Section 6 covers the nuance.
A note on how we apply this
Privacy rights in the United States vary by state. Rather than offering different rights to different customers, we extend the same rights to everyone who shops with us — wherever you live.
That's simpler to operate and simpler for you to use.
1. Who we are
| Store name | Framoro |
| Legal entity | Framoro LLC |
| Business address | 1450 Ala Moana Boulevard, Honolulu, HI 96814, United States |
| support@framoro.com | |
| Phone | +1 (808) 955-9517 |
| Customer service | Monday–Friday, 9:00 AM–9:00 PM HST |
| Response time | Within one business day |
Saturday, Sunday and holidays: closed.
2. What we collect
Order information
Name, billing address, shipping address, email address, phone number, order history and records of returns, exchanges and refunds.
Payment details
Card information is entered directly into our payment provider's secure form and never reaches our systems. We receive a payment confirmation, the last four digits and the card type.
Device and usage information
IP address, browser type and settings, time zone, pages and products viewed, the site or search term that referred you, and how you interact with the Site.
We collect this through cookies, log files and pixels or web beacons — small electronic files that record how the Site is used.
Customer support information
Whatever you include in your message, plus your email address.
Marketing preferences — whether you've chosen to receive promotional communications.
We don't ask for and don't want your Social Security number, driver's license number or financial account credentials. If a message asks you for those claiming to be from us, it isn't from us.
3. How we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Payment, shipping, delivery updates, invoices and confirmations |
| Customer support | Answering questions, handling returns and exchanges |
| Fraud screening | Reviewing orders for risk, particularly using IP address |
| Site improvement | Analytics on how the Site is used and how our marketing performs |
| Marketing | Email where you've opted in, advertising measurement |
| Legal compliance | Tax and accounting records, lawful requests, defending claims |
Buying from us is never conditional on agreeing to marketing.
4. Cookies
| Type | What it does | Optional? |
|---|---|---|
| Essential | Cart, checkout, login, security | No — the Site won't work without these |
| Functional | Remembers your settings and preferences | Yes |
| Analytics | Traffic, performance and error measurement | Yes |
| Advertising | Ad targeting, measurement and retargeting | Yes |
You can manage cookies through your browser settings or our privacy controls. Disabling essential cookies will break checkout.
Blocking cookies alone may not stop all sharing with advertising partners — section 6 lists the routes that do.
5. Who we share with
- Our e-commerce and hosting platform
- Payment processors, including COSMOEDGE CROSS-BORDER COMMERCE LIMITED, which processes payments for orders placed on the Site
- Shipping carriers and fulfillment partners
- Customer service and communications providers
- Analytics providers
- Advertising and marketing partners — subject to your choices
- Professional advisers, including accountants and legal advisers
- Regulators, authorities and law enforcement — where legally required
Each receives only what its function requires and processes it under contract on our behalf.
Legal disclosure. We share where required by law, in response to a subpoena, search warrant or other lawful request, or where necessary to protect our rights.
Business transfers. If the business is sold, merged or restructured, customer records may transfer as part of that.
6. Targeted advertising
We don't exchange personal information for direct monetary payment.
However, when advertising and analytics technologies run, information about your browsing reaches advertising partners. Several state privacy laws treat that as targeted advertising, and some as "sharing" or a "sale" — regardless of whether payment changes hands.
To opt out:
- Use the "Do Not Sell or Share My Personal Information" link in our footer
- Adjust your cookie or privacy preferences on this Site
- Enable Global Privacy Control in your browser — we honor GPC signals for that browser and device
- Email us at support@framoro.com with "Opt Out" in the subject line
You can also opt out directly with the platforms:
- Facebook and Instagram — facebook.com/settings/?tab=ads
- Google — google.com/settings/ads/anonymous
- Bing — through Microsoft's advertising settings
Or industry-wide at optout.aboutads.info and networkadvertising.org.
Do Not Track: browsers send DNT signals inconsistently and there's no agreed standard, so we don't act on them. We do honor Global Privacy Control.
We don't process the personal information of anyone under 16 for targeted advertising.
7. Information leaving the United States
Some of our providers process personal information outside the United States — including, in the case of payment processing, in Hong Kong.
Where that happens, we require appropriate contractual protections before information is transferred.
8. How long we keep it
| Data | Retention |
|---|---|
| Order and transaction records | 7 years — tax and accounting, including Hawaii general excise tax records |
| Account information | Until you delete your account |
| Marketing contacts | Until you unsubscribe |
| Customer support correspondence | 2 years after the matter closes |
| Site analytics | 26 months |
| Fraud prevention records | 3 years |
We don't keep order records indefinitely. Where a dispute or legal claim is live, the relevant records stay as long as needed. Otherwise they're securely deleted or stripped of anything identifying.
9. Your rights
We extend these rights to all our customers, regardless of state:
Access — confirm whether we hold personal information about you and obtain a copy
Correct — fix anything inaccurate or incomplete
Delete — request deletion, except records we're legally required to keep
Portability — receive your data in a usable format
Opt out of targeted advertising, sale or sharing — see section 6
Appeal — have a declined request reconsidered
Non-discrimination — we won't charge you different prices or refuse service for exercising these rights
Some of these carry conditions and exceptions.
To make a request: email support@framoro.com with "Privacy Request" in the subject line.
We'll verify your identity — usually by confirming details of a recent order — and respond within 45 days. Where a request is complex we may take a further 45 days and will tell you why within the first period.
You may authorize an agent to act on your behalf. We'll require proof of that authority. There's no charge for a privacy request.
If we decline your request, you can appeal by replying with "Appeal" in the subject line. A different member of our team will review it and respond within 45 days. If the appeal is also declined, you may contact your state attorney general, or the Hawaii Office of Consumer Protection at cca.hawaii.gov/ocp.
10. Security
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss and disclosure — including SSL/TLS encryption across the Site, access limited to staff who need it, and a PCI-DSS compliant payment processor.
No online platform can guarantee complete security. Please never send card details or security codes by email — we will never ask you to.
If a breach affecting your personal information occurs, we'll notify you without unreasonable delay, as Hawaii Revised Statutes Chapter 487N requires, and notify the relevant authorities where the law requires it.
When records containing personal information are no longer needed, we destroy them securely, as HRS Chapter 487R requires.
11. Children
Our Site isn't directed at children under 13, and we don't knowingly collect their personal information.
If you're a parent or guardian and believe a child has provided us with information, contact us and we'll delete it.
12. Other websites
Our Site may link to websites operated by others. We aren't responsible for their content, security or privacy practices. Review theirs before providing any personal information.
13. Changes
We may update this policy to reflect changes in our practices, our services or the law.
The current version is always on this page with the date at the top.
14. Contact
Framoro LLC
Business address: 1450 Ala Moana Boulevard, Honolulu, HI 96814, United States
Email: support@framoro.com
Phone: +1 (808) 955-9517
Customer service hours: Monday–Friday, 9:00 AM–9:00 PM HST